With many of our clients looking for help with meeting the April 2026 and 2027 deadlines for ADA Title II web compliance, we’ve created some custom services to help with accessibility. One such service is our new help desk.
Here’s how it works:
Our help desk provides public entities (and, potentially private clients) with direct access to accessibility expertise via email and live chat support. Help desk is available weekdays 9:00 am to 2:30 pm CST and, in a way, can function as a fractional accessibility consultant on staff, available during work hours.
Live chat support is staffed by a technical accessibility expert and is dedicated to helping with technical questions regarding best practices, web content remediation help, WCAG 2.1 AA success criteria requirements, procurement requests, and more.
Email support includes help with all questions including questions regarding accessibility program management, ADA Title II web rule compliance, and implementation.
This means employees, volunteers, contractors, and all other staff have access to accessibility help when they need it.
Help desk rates are:
- $249/month (4 hours limit per client per month)
- $349/month (8 hours limit per client per month)
It takes a lot of resources to hire someone specifically for accessibility, but our Help Desk service provides yet another affordable option for our clients to get expert accessibility help at a fraction of the cost.
Benefits
When we devise new products and services, we always set out to 1) align with our client’s objectives and 2) provide the best value in the marketplace.
Here are 5 big benefits that clients can expect from our Help Desk:
- Access to technical expertise without the cost of hiring a full-time accessibility specialist
- Help for staff creating or remediating web content to ensure WCAG 2.1 AA conformance
- Expert guidance on procurement decisions to avoid making purchase mistakes
- Assistance with ADA Title II web rule compliance requirements and implementation
- Support in-house training and education
Another bonus is, in most cases, our help desk hours provide just enough coverage for all of the in-between questions that come up in day-to-day compliance efforts, but don’t rise to the need of hiring a part-time or full-time employee.
If you’d like to sign up for our Help Desk, send us a message and we’ll be right back with you.
