Audits are our most popular accessibility service. When clients are ready to buy, they choose us – sometimes immediately, and other times when their project is ready. Just before Thanksgiving, a client we hadn’t heard from in 3 months reached out, ready to start.
Whether it’s now or later, we’re winning our clients’ business and here’s why.
Table of Contents
Our Client Process
Below is the experience you, as a client, can expect when you work with Accessible.org:
- You send us an email asking about an audit.
- We write back right away and set up a Zoom call.
- We listen to what you’re looking for and go over the audit expectations on the call.
- We scope the audit and send full details along with an exact quote and firm timeline in a proposal.
- You sign using Adobe e-signature and make payment using our Stripe invoice.
- We immediately get started on audit.
- We email you in 1-2 weeks with audit deliverable.
This 7-step process works extremely well for us.
Client Benefits
Save Time
The beauty is we get right to the point, but we always make sure clients understand exactly what they’re getting from us. This saves both of us precious time (no drawn out demos or unnecessary meetings) and clients are confident in their buying decision because they have all of the information.
No Hard Sell
Another aspect clients love is our services are available à la carte and at their option. We’ll make recommendations based on what a client tells us they’re looking for, but there’s never any pressure or hard sell. Moreover, we never recommend anything that doesn’t make sense for our clients.
Nothing Unnecessary
We don’t have a platform subscription to sell. Nor do we have a suite of accessibility “solutions” or “tools” that amount to repackaging a scan you can use for free.
Rather, we offer services to match exactly what our clients need and nothing more.
Our second most popular offering is our VPAT service. No problem, a VPAT/ACR naturally stacks on top of our audit for a marginal extra cost.
Sometimes clients want to add a bundle of technical consulting hours to aid their remediation efforts. Again, that’s an easy add.
Lower Cost
Another win for our clients is we have some of the best prices against other digital accessibility companies and you can find out what we charge on our pricing page right now (you’re looking at $250 – $350 per page for an audit).
Transparent Pricing
Why hide the price?
Other accessibility companies do, but we don’t.
Again, we’re straightforward. We charge what we charge and it doesn’t change based on how much we think we can get away with.
No Spam
We also don’t engage in any outreach. None.
Not even after a client has discussed an audit with us.
If someone doesn’t write us back, we understand and we’re moving on.
Summary
We’ve taken out the marketing hype and sales pressure from our client experience.
Instead, we’ve gone a different route and tried to make buying an accessibility audit as easy and as simple as possible.
- No games
- No wasting time
- No fluff “solutions”
- No outrageous prices
- No pressure
Just the right accessibility service(s) for our clients.
And our clients don’t just like it – they choose us because of it.
