Artificial intelligence (AI) is rapidly advancing and Accessible.org is embracing real AI to make our digital accessibility services more efficient. This means time and money savings for our clients.
We’ll still ensure that our human, technical accessibility experts are a part of the service and review AI outputs, but we’re also making artificial intelligence a big part of our process so that we can become a more efficient digital accessibility company and provide our clients even more value.
We want to be known as a digital accessibility company that leverages AI to reduce costs for our clients.
What Real AI Means For Accessibility
If you’ll notice, we use the term, Real AI. This is because there are many vendors selling AI that doesn’t actually help with WCAG conformance or legal compliance (which is what our clients’ objectives are). Because of this, we emphasize that we’re using real AI because that’s what we’re doing: we’re using AI to materially advance efforts to fundamentally remediate code and content to be WCAG 2.1 AA (or 2.2 AA) conformant.
Many accessibility vendors claim to use AI but are really just offering basic automation or widgets that don’t actually make websites WCAG conformant. Real AI, as we define it, must:
- Not be a superficial adjustment
- Directly contribute to WCAG conformance
- Not introduce accessibility issues
- Complement manual efforts
- Provide legally defensible results
We’re not selling AI widgets that claim to “fix” accessibility with a line of code. We’re using AI to make genuine accessibility work faster and more affordable.
How We’re Leveraging Real AI
Our AI integration spans multiple areas of accessibility work, each designed to reduce project timelines and costs while maintaining the quality our clients expect.
Accessibility Tracker Platform: We built AI directly into our project management software. When clients are remediating accessibility issues, they can get instant technical support through pre-prompted AI tools. Instead of paying for technical support hours ($195/hour), they get immediate answers about code fixes, implementation strategies, and WCAG requirements.
Content Remediation: AI is dramatically reducing the time needed for routine accessibility tasks like generating alt text, creating closed captions, writing audio descriptions, and structuring headings. While we still review everything for accuracy, the initial heavy lifting is now automated.
Administrative Efficiency: We now spend less time on paperwork and project setup. Although this isn’t an example of AI directly helping with finding or fixing issues, it does mean, we as a digital accessibility company, are saving time on client projects which means we can reduce our costs and pass the savings onto clients.
Summary
Accessible.org is a reputable digital accessibility company that recognizes and embraces the tremendous power of artificial intelligence to reduce costs for our clients. However, we will only use AI to the extent that it is able to advance our clients’ objectives (specifically, making their digital assets WCAG conformant).
There are real efficiency gains to be had with artificial intelligence, but they must be separated and kept distinct from accessibility vendors who deceive consumers into AI-powered “solutions” that aren’t actually solutions.
Go to AccessibilityTracker.com to see how we’re already putting AI into practice to reduce client costs.
