Client Process

You share access to your digital asset (URLs, login credentials, test accounts) and let us know your timeline, WCAG version preference, and any other project requirements.

We define the audit scope and provide a quote within 24 hours. WCAG 2.1 AA is the default standard. We can adjust scope, pages, or WCAG version based on your needs.

We send the services agreement reflecting the agreed scope. If you need adjustments, we update and resend. Once signed and payment is received, the project is confirmed.

We perform a comprehensive manual audit of your digital asset, identifying every accessibility barrier and its impact on users with disabilities. Standard turnaround is two weeks. Expedited delivery is available in one.

You receive a detailed report documenting each issue, its WCAG success criterion, severity level, and clear remediation guidance your team can act on immediately.

Your audit report is uploaded to Accessibility Tracker, where your team can assign issues, track progress, get AI remediation assistance, and manage the entire remediation process in one place.

Your developers remediate the identified issues using the guidance in the report. We are available throughout the process to answer questions and clarify requirements.

Once your team completes remediation, we re-test every reported issue to confirm each fix meets WCAG 2.1 AA and functions correctly with assistive technologies.

Steps 7 and 8 repeat as needed until the digital asset meets WCAG 2.1 AA conformance, or until you accept the current conformance status.