Managed accessibility services come in the form of an ongoing annual subscription that starts at $20,000. As part of the managed services, you will receive:
- A dedicated support team to your account
- A kickoff call
- A bucket of 20 hours of support
- One accessibility audit
- Validation
- Access to a scan-based platform
Accessible.org custom project packages do not require a subscription and services are priced out on an itemized basis. Instead of a minimum project price, clients are quoted at the cost for the services necessary for their project.
This means clients get services specific to their situation and cap their spending at what they purchase.
Available Services
- WCAG accessibility audit (fully manual, $100–$250/page)
- Technical support hours for remediation guidance and fix validation
- VPAT/ACR documentation
- User testing by people with disabilities
- PDF remediation
- Training
Each service is scoped and priced independently. An audit and a VPAT is one quote. An audit with 10 hours of support is another. Clients purchase what they need for their project.
Project Management Through Accessibility Tracker
Subscription models typically include access to a scan-based platform. These platforms run automated scans, flag issues, and generate reports with severity scores and health metrics.
Accessible.org clients get access to Accessibility Tracker instead—a project management platform built for audit-based accessibility work.
The difference matters. Automated scans can only reliably detect about 13% of WCAG 2.2 AA success criteria. The remaining 87% requires human evaluation: screen reader testing, keyboard navigation, and context-dependent judgment that software cannot perform. A scan-based platform will continuously generate reports, but those reports reflect only what automation can catch.
Accessibility Tracker starts with your manual audit findings—the full picture of accessibility issues on your digital asset. Those findings populate as tasks with descriptions, locations, screenshots, and remediation instructions. You assign issues, track progress, communicate with your specialist, and validate fixes. The platform is built to help you close out your project and reach conformance.
Hours and Utilization
Subscription packages typically include a bucket of support hours—say, 20 hours annually. This sounds generous, but consider how it plays out.
If your project requires 8 hours of support, you’ve paid for 12 hours you won’t use. If your project requires 30 hours, you’ll pay overage fees or wait until your next contract year. The bucket is sized for the vendor’s pricing model, not your project’s actual needs.
With itemized pricing, you purchase the support hours your project requires. Five hours, fifteen hours, forty hours—whatever the scope demands. No unused hours, no artificial constraints.
Audits and Ongoing Engagement
A subscription typically includes one audit per year with validation. This structures accessibility as an ongoing program requiring continuous vendor engagement.
For organizations with stable digital assets, this may not reflect reality. If your website, application, software, etc. isn’t changing significantly, you don’t need annual audits—you need one thorough audit, remediation, and validation. After that, you re-engage when meaningful development occurs.
Project-based engagements match the actual lifecycle of accessibility work. Audit when you have something to evaluate. Remediate. Validate. Done. The next engagement happens when your product changes, not when your subscription renews.
Subscriptions Aren’t Taken Back
Additionally, note how the subscription model is predicated on continually needing the same accessibility work over and over. This means enterprise companies are inclined to drag out services to stretch over years; they need to justify the full cost of the subscription.
If a client would like to subscribe to Accessible.org services for convenience and continuity, we can certainly offer a subscription, but it’s based on the client’s preference.
What You’re Paying For
Subscription pricing bundles services, platform access, and support into an annual fee. This simplifies procurement but obscures what each component actually costs. It also means you’re paying for the bundle whether you use every part of it or not.
Managed service bundles have diluted value because enterprise accessibility companies set a high price floor on engagements. When you break down what’s actually included, the services may only be worth one-quarter to one-half of what you’re paying.
Itemized pricing shows exactly what each service costs. Clients see the audit price, the support hours price, the VPAT price. Nothing is hidden in the bundle, and nothing is wasted on services that don’t apply.
Which Approach Fits?
Subscriptions are structured for organizations that want a single vendor managing accessibility indefinitely across a large portfolio. The bundled pricing and platform access support that kind of ongoing relationship.
Project packages are structured for organizations that want to solve a defined accessibility problem. The itemized pricing and audit-based workflow support reaching conformance efficiently and re-engaging only when necessary.
Most organizations fall into the second category. They have a website or application that needs to be accessible. They need an expert audit, guidance on fixes, and validation that the work is done correctly. They don’t need a recurring platform subscription to accomplish that.
Bottom Line
Managed accessibility subscriptions bundle services into annual contracts with scan-based platforms and fixed support hours. This model generates predictable revenue for the vendor and ongoing engagement for the client—whether that engagement is necessary or not.
Custom project packages price services individually, deliver audit findings through a purpose-built project management platform, and structure engagements around reaching conformance rather than maintaining a subscription.
Accessible.org offers the second approach. You get expert services scoped to your project, Accessibility Tracker for managing remediation, and a clear path to WCAG conformance—with spending capped at what you actually need.
