Typically, when clients order an accessibility audit from us, they bundle at least 2-3 technical support hours to go right along with it. This makes it so easy to transition from an accessibility audit report to actually making fixes on their digital asset.
2 Benefits
Our technical support hours are beneficial in two key ways:
- We can help with the actual fix of the code/content (we tell you exactly what you need to do)
- We can validate that issues have been fixed correctly
This directly impacts clients who are seeking documentation such as:
- VPAT/ACR
- Accessible.org Certification
- Conformance Statement
The final ACR or Accessibility Conformance Report will contain less, if any issues. And, similarly, if there are no issues left, we can issue certification and/or a conformance statement free of charge.
You can’t buy our certification, but you can earn it through full conformance with a given technical standard (e.g., WCAG 2.1 AA or WCAG 2.2 AA) for a set scope (e.g., 10 pages of your website).
The Way It Works
As mentioned, as a part of the services agreement, the client usually purchases a bundle of hours.
(This is completely optional, but necessary if we’re going to validate and/or provide technical support.)
The bundle is always up to the client and how many hours are necessary depends on the project. Sometimes we recommend 3, others 5-10, and for bigger projects with multiple digital assets, we might recommend starting with 20-30.
Regardless, our projects usually start with an audit so we’ll start on that and quickly deliver the audit report. Once our client receives the audit report, they look over the results and because everything is straightforward, from there they usually start making fixes.
When they’re ready for help or validation, they let us know and we provide either or both. And from here, we just keep working until the client’s digital asset is fully conformant, the client has made all fixes possible, and/or the client is satisfied with the state of accessibility.
It really is that simple. And if any hours are unused, we refund those hours.
Accessibility Tracker
A big bonus to not just our clients, but everyone who purchases an accessibility audit, is on March 15, 2025 – 10 days from now – we’re releasing our new Accessibility Tracker software.
This makes tracking accessibility issues even easier because now you’ll be able to upload any audit report in spreadsheet format and quickly check the issues that your team has completed and an auditor will be able to validate whether the change has been made correct.
Not only this, but you can sort your audit report by one of our two prioritization formulas:
- Risk of lawsuit
- Level of impact
There are many more features, but the headline here is we’re not only making accessibility projects easier for our clients, they’ll be easier for everyone.
Conclusion
We take the simple and straightforward path to genuine accessibility and WCAG conformance. If you’d like a quote or are interested in working with us, we’d love to hear from you. Just send us a message and we’ll reply very soon.
